Returns & Exchanges

At Lifting Equipment Store, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for unused and resalable equipment. Please ensure all original packaging and certification documents are included to facilitate a smooth refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and the correct return shipping address.

• 2.
  Package Your Equipment

  Securely pack the items in their original packaging, ensuring all manuals, safety certificates, and accessories are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the RMA label clearly to the outside of the box and ship the package via a tracked courier service to ensure safe arrival at our warehouse.

• 4.
  Inspection and Refund

  Once our technical team verifies the condition of the equipment, we will process your refund or exchange within 5-7 business days to your original payment method.